Customized Cleaning FAQs

Yes, and this is one of the most common reasons our clients specifically request our service. Our eco-friendly products are low in volatile organic compounds (VOCs) and free from common chemical irritants. If you or a family member have specific sensitivities, let us know when you book and we will ensure our products and approach are tailored to your household.

Yes. This is one of the most common reasons families in Crystal Lake and McHenry County choose us. Our products are specifically selected to be non-toxic and safe for households with young children, dogs, cats, and family members who have sensitivities or respiratory concerns. After we clean, your home is safe for everyone — immediately.

Eco-friendly cleaning means we use products that are free from harsh chemicals, strong synthetic fragrances, and toxic residues. Our products are safe for children, pets, and family members with allergies or asthma — without sacrificing cleaning performance. You get a genuinely clean home without the chemical smell or the worry about what was left behind on your counters and floors.

Several things set us apart: we send the same cleaner to your home on every visit so you always know who is coming; we use eco-friendly, family-safe cleaning products; we carry $1 million in liability insurance; our staff are background-checked employees; we offer no-contract scheduling; and we are locally owned and operated in Crystal Lake. We are not a franchise — every clean reflects our personal commitment to quality.

Yes. Customized Cleaning LLC carries $1 million in liability insurance, giving you complete peace of mind when our team is in your home or office. All of our cleaners are background-checked employees, not subcontractors. We are fully compliant with Illinois business requirements and have been operating professionally since 2018.

We serve Crystal Lake, Algonquin, Woodstock, Barrington, Barrington Hills, and 9 additional communities throughout McHenry County and the northwest Chicago suburbs. If you are not sure whether we cover your area, call us at (847) 450-9132 and we will be happy to confirm.

Customized Cleaning LLC is owned and operated by Scott Szlachta. We have been serving homeowners and businesses in Crystal Lake and the surrounding McHenry County communities since 2018. As an independently owned local business, we take personal pride in every job and stand behind the quality of our work.

Customized Cleaning LLC is a professional residential and commercial cleaning company based in Crystal Lake, IL, serving McHenry County and the northwest Chicago suburbs. Founded in 2018 by Scott Szlachta, we specialize in recurring home cleaning, deep cleaning, move-in/move-out cleaning, eco-friendly cleaning, and commercial office cleaning. We are known for sending the same trusted cleaner every visit, using safe eco-friendly products, and delivering consistent results with no long-term contracts required.

We understand that schedules change. If you need to cancel or reschedule, please contact us as early as possible so we can adjust our team’s schedule accordingly. Call us at (847) 450-9132 to make any changes to your upcoming appointment.

We accept multiple payment methods for your convenience. Contact us at (847) 450-9132 or through our website for current payment options. We keep the booking and payment process as simple as possible.

For standard recurring and one-time cleanings, booking 1 week in advance is generally sufficient. For deep cleans, move-out cleanings, or holiday scheduling, we recommend 2 weeks or more as those time slots fill quickly. Call (847) 450-9132 and we will always do our best to accommodate your timeline.

No. We do not require contracts. You can schedule a one-time cleaning or set up recurring service and adjust or cancel at any time. We believe you should stay with us because you love the results, not because you are locked in. Most of our clients stick around for years — but that is always their choice.

Booking is easy. You can call us directly at (847) 450-9132, or submit a quote request through our website at customizedcleaners.com. We will confirm your service type, home details, and preferred schedule, then lock in your first appointment. There is no contract required and no pressure — we want to earn your business on the quality of our work.

Yes. Clients who schedule recurring cleaning — whether weekly, bi-weekly, or monthly — typically receive a lower rate than one-time or infrequent bookings. Recurring clients also benefit from a consistent cleaner who learns your home and preferences over time. Ask about our recurring rates when you request your free quote.

Your quote is based on the square footage of your home or office, the number of bedrooms and bathrooms, the type of service requested (standard, deep clean, or move-in/move-out), your preferred cleaning frequency, and the current condition of the space. There are no hidden fees — we give you a clear price before we begin.

Yes. We provide free, no-obligation quotes for all of our residential and commercial cleaning services. You can request a quote by calling us at (847) 450-9132 or by completing our online quote form at customizedcleaners.com. We will ask a few quick questions about your home or office and provide you with a clear, upfront price.

Pricing for house cleaning in Crystal Lake and McHenry County is based on the size of your home, the type of service (standard, deep, or move-out), and how frequently you schedule cleanings. Recurring clients typically receive better rates than one-time bookings. We offer free, no-obligation quotes — call us at (847) 450-9132 or fill out our online form and we will provide a specific price for your home.

We take the security of your home very seriously. All access information (keys, codes) is handled confidentially. Your cleaner is a background-checked, trained employee — not a stranger from a gig app. When the cleaning is complete, your home is secured exactly as we found it. If you have a security system, just let us know your preferences for arming it before we leave.

We recommend putting away irreplaceable items, heirlooms, or anything fragile that you would prefer not to be cleaned or moved. This is simply good practice with any service provider. Our team is trained to handle your home with care and respect, but you know your belongings best — if something is precious to you, tuck it away for peace of mind.

In the rare event that something is accidentally damaged, contact us immediately and we will address it promptly. Our $1 million liability insurance policy exists precisely for situations like this. We take responsibility for our work and will work with you to make it right.

Yes. We carry $1 million in general liability insurance. This protects you in the rare event of accidental damage or an incident during your cleaning. Many cleaning services in McHenry County operate without adequate insurance — we believe this is a non-negotiable standard of professionalism.

Yes. Every member of our cleaning team is a background-checked employee of Customized Cleaning LLC. We do not hire subcontractors. Before anyone enters your home, we have done our due diligence so you can feel safe and confident. We have maintained this standard since we opened in 2018.

Your satisfaction is our priority. If something was missed or did not meet your expectations, contact us right away and we will make it right. We stand behind the quality of our work and will return to address any concerns at no additional charge. We want every client to feel completely happy after every visit.

No. We bring everything — all professional-grade, eco-friendly cleaning products and equipment. You do not need to supply anything. If you have a preference for a specific product to be used in your home, let us know and we will do our best to accommodate.

There is not much you need to do. We ask that clutter is picked up from floors and surfaces so we can clean efficiently, and that pets are secured if needed. You do not need to pre-clean — that is our job. If you have any specific priorities or areas you would like us to focus on, just let us know before or during scheduling.

No — most of our clients are not home during their cleaning. You simply provide us with a way to access your home (a key, lockbox code, or garage code), and our team will arrive on schedule, complete the full cleaning, and secure your home when they leave. All of our cleaners are background-checked and insured, so you can have complete confidence while you are away.

We offer a full range of residential cleaning services for homeowners in Crystal Lake and McHenry County, including standard recurring cleaning (weekly, bi-weekly, or monthly), one-time deep cleaning, move-in and move-out cleaning, and eco-friendly cleaning using non-toxic products. Every service is performed by background-checked employees who are trained to deliver consistent, high-quality results.

You can adjust your frequency at any time — there is no penalty and no contract. If you want to switch from bi-weekly to monthly, or add an extra clean before an event, just let us know. We make it easy to customize your plan as your needs change.

Yes. Life happens, and we are flexible. If you need to skip or move a scheduled cleaning, contact us as early as possible at (847) 450-9132 so we can adjust our schedule. We work with our recurring clients to find solutions that fit your life.

Yes — and this is one of the things our clients value most. We make it a priority to send the same cleaner to your home on every recurring visit. That means your cleaner learns your preferences, your home’s layout, and the details that matter to you. You never have to explain everything from scratch to a new face.

We offer weekly, bi-weekly (every two weeks), and monthly recurring cleaning schedules. Bi-weekly is the most popular option among our clients — it keeps your home consistently clean without the cost of weekly service. We will help you choose the right frequency based on your household size, lifestyle, and budget.

Yes. All of our cleaners — for both residential and commercial accounts — are background-checked employees of Customized Cleaning LLC. We do not use subcontractors. You know exactly who is entering your building, and we carry $1 million in liability insurance for every job.

Yes. We understand that cleaning during business hours can disrupt your team and clients. We offer flexible scheduling, including early morning before your staff arrives and evening after your office closes. Contact us to discuss a schedule that works around your business operations.

We offer flexible scheduling for commercial clients — daily, weekly, bi-weekly, or monthly depending on your business’s needs and budget. Many of our commercial clients in Crystal Lake prefer weekly or bi-weekly service to maintain a consistently clean and professional environment for their employees and customers.

We provide professional office and commercial cleaning services for businesses in Crystal Lake and throughout McHenry County. Our commercial services include regular office cleaning, restroom sanitation, kitchen and break room cleaning, floor care, dusting of workstations and common areas, and trash removal. We offer flexible scheduling including early morning and after-hours cleaning to minimize disruption to your team.

Yes. Whether you are moving into a previously rented apartment, a home purchased from another family, or a newly constructed property, we can perform a thorough move-in clean before you bring in your belongings. Starting fresh in a professionally cleaned home gives you confidence that your new space is truly clean from day one.

We recommend booking your move-out cleaning as soon as you know your move-out date. Move-out cleanings are time-sensitive, and our schedule fills up quickly — especially around the end of the month when most leases turn over. Booking 1 to 2 weeks in advance is ideal, but call us at (847) 450-9132 and we will do our best to accommodate your timeline.

Yes. We are familiar with the types of items landlords and property managers in McHenry County look for during move-out inspections. If you share your landlord’s checklist with us before your appointment, we will make sure every item is addressed. We want you to get your deposit back.

Move-out cleaning is significantly more thorough than a standard recurring clean. It covers areas that are typically skipped during maintenance cleanings, including the interiors of all cabinets and drawers, inside the refrigerator and oven, closet interiors, and all surface areas throughout the empty home. It is designed to meet landlord, HOA, or real estate inspection standards.

A move-out cleaning is a comprehensive top-to-bottom service designed to leave the property in excellent condition for the next occupant — or to help you get your security deposit back. It includes cleaning inside cabinets and drawers, inside the oven and refrigerator, detailed bathroom scrubbing including behind fixtures, wiping down all surfaces, cleaning inside closets, baseboards, and ensuring the entire home is cleaned as an empty space rather than a furnished one.

Absolutely. A pre-holiday deep clean is one of our most popular services. It ensures your home is spotless for guests, addresses areas that have been accumulating buildup throughout the year, and takes the stress of cleaning off your plate during an already busy time. We recommend booking early in October or November as our holiday schedule fills up quickly.

Most clients who are on a recurring cleaning schedule benefit from a deep clean once or twice a year — commonly before the holiday season and again in spring. If you are booking your first professional cleaning, we recommend starting with a deep clean so we can establish a thorough baseline before maintaining with regular visits.

Deep cleaning sessions typically take longer than a standard clean because of the additional detail work involved. Depending on the size of your home and its current condition, a deep clean for an average-sized home in Crystal Lake or McHenry County usually takes between 3 and 6 hours. We can give you a more specific estimate during your free quote.

A regular cleaning maintains a home that is already reasonably clean — it covers standard surfaces, floors, bathrooms, and kitchens. A deep cleaning tackles the built-up grime, dust, and residue that regular cleanings do not address, such as inside appliances, behind furniture, grout lines, baseboards, and cabinet interiors. We typically recommend starting with a deep clean before transitioning to recurring service.

A deep cleaning goes beyond the surface level of a standard visit. It includes detailed scrubbing of baseboards, light switches, and door handles; cleaning inside and around appliances; degreasing kitchen cabinet faces and backsplashes; scrubbing bathroom tile, grout, and behind fixtures; cleaning ceiling fans, vents, and window sills; and thorough attention to areas that accumulate buildup over time. It is the most comprehensive single-visit clean we offer.